Terms of Service

1. This agreement

This is an agreement between LuminaTech and the organization that has been provisioned a Sentrel workspace. If you use Sentrel on behalf of an organization, you confirm you are authorized to accept these terms for it, and "you" means that organization.

Where we have signed a separate agreement or order form with you, that document governs and prevails over these terms wherever the two conflict.

2. Accounts and access

• Sentrel has no self-serve signup. Workspaces are provisioned by our team after an inquiry, so access begins when we create it, not when someone completes a form.
• You are responsible for your users, for the accuracy of the details you give us, and for keeping credentials and API keys confidential.
• You must tell us promptly at info@sentrel.io if you believe an account or key has been compromised.
• Administrators in your organization control roles and permissions inside your workspace. What each of your people can see is your decision, not ours.

3. Your right to use the service

For as long as your subscription is current, we grant you a non-exclusive, non-transferable, revocable right to access and use Sentrel for your own internal business purposes, and for the purposes of your own customers where you have a white-label or reseller arrangement with us.

4. Acceptable use

You agree not to:

• Use Sentrel unlawfully, or in a way that infringes anyone else's rights.
• Attempt to access another customer's workspace or data.
• Probe, scan or test the security of the service without our prior written consent. Responsible disclosure is welcome and covered on the Security page.
• Reverse engineer, decompile or attempt to derive source code, except where that restriction is unenforceable by law.
• Resell, sublicense or white-label the service except under an arrangement we have agreed in writing.
• Upload malicious code, or content you have no right to upload.
• Use the service to build a competing product.
• Place personal data in the platform beyond what your monitoring purpose needs, or place special category data in it at all.

5. Your data stays yours

• You own everything you put into Sentrel, and everything derived from it inside your workspace. We claim no ownership of it.
• You grant us only the license we need to host, process, back up and display that data in order to run the service for you, and to keep it secure.
• We do not use your data to train models, and we do not use it to develop the product for other customers.
• Where your data includes personal data, we act as your processor. The Privacy Policy explains the split, and a data processing agreement is available on request.
• You are responsible for having the right to put into the platform whatever you put into it.

6. What Sentrel must never be relied on for

That is not boilerplate. It follows from how the product works and from what it depends on:

• Readings arrive over your network and over the public internet. A connection can fail, and a warning that cannot reach you is a warning that did not happen.
• Alerts are delivered by email and by other systems outside our control, which can be delayed, filtered or blocked.
• A gateway, a sensor or a controller can fail or report wrongly, and monitoring can only be as good as the reading it is given.
• Your existing interlocks, relief devices, alarms and shutdown systems must remain in place, independently rated and independently maintained.

Where the service supports sending a command to equipment, that feature is provided on the express condition that you have assessed it for your process, that the equipment has its own independent protection, and that a command from a monitoring platform can never be the only thing preventing an unsafe state. You remain solely responsible for the safe operation of your plant.

7. AI-assisted features

• Features that interpret plain English, answer questions about your data, or estimate costs are generated by a language model and can be wrong, incomplete or misleading.
• Nothing an AI feature proposes goes live until you review and confirm it.
• Cost and budget figures are planning estimates. They are not quotations and must not be relied on for procurement or financial decisions without independent verification.
• Do not rely on an AI-generated answer for a safety, regulatory or compliance decision without checking it against the underlying records.
• Section 4 of the Privacy Policy explains what is sent to the model provider.

8. Availability and support

We work to keep Sentrel available and will give reasonable notice of planned maintenance where we can. Unless we have signed a service level agreement with you, the service is provided without a committed uptime figure, and no uptime percentage stated in marketing material forms part of this agreement.

We may suspend access without notice where it is necessary to protect the service or other customers, where required by law, or where an account is being used in breach of section 4. We will restore access as soon as the reason for suspension has gone, and tell you what happened.

9. Fees

Fees, the billing period and the currency are set out in your order form or invoice. Unless that document says otherwise, fees are payable in advance, are exclusive of taxes, and are non-refundable for a period already begun. We may change fees on renewal with at least 30 days' notice.

10. Confidentiality

Each side may learn confidential information about the other. Neither will disclose it except to people who need it and are under equivalent duties, and each will protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law, in which case the recipient will give notice where it is lawful to do so.

11. Intellectual property

We own Sentrel, its software, interfaces, documentation and brand. You own your data, as section 5 says. If you send us feedback we may use it to improve the product without obligation to you, which does not give us any right to your data.

12. Third-party equipment and services

Sentrel reads equipment you own and connects to services you choose. We are not responsible for that equipment, for the networks between it and us, or for third-party services you connect. Compatibility statements describe the protocols the product speaks, not a warranty that a particular device will behave as its manufacturer documents.

13. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, the service is provided "as is" and we exclude all other warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.

14. Limitation of liability

Subject to the carve-outs below, and to the fullest extent the law allows:

• Neither side is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, business, production output or anticipated savings, whether or not it was foreseeable.
• Each side's total liability arising out of this agreement in any 12-month period is limited to the fees you paid for the service in the 12 months before the event giving rise to the claim.
• We are not liable for loss arising from equipment failure, network failure, undelivered alerts, or reliance on the service contrary to section 6.

What is never limited

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be limited or excluded under applicable law, including the Australian Consumer Law guarantees described in section 13.
• Your obligation to pay fees due.

15. Indemnity

You will defend and indemnify us against third-party claims arising from your data, from your use of the service in breach of this agreement, or from reliance on the service contrary to section 6. We will defend and indemnify you against third-party claims that the service as supplied by us infringes their intellectual property. In each case the indemnified party must give prompt notice and reasonable cooperation, and must not settle without consent.

16. Term, termination and getting your data out

• This agreement runs while you hold a workspace. Either side may terminate for material breach that is not cured within 30 days of written notice, or immediately if the other becomes insolvent.
• You may export your data at any time while the workspace is active.
• After termination we keep your data for 30 days so you can retrieve it, then delete it. Ask us in writing during that window and we will delete it sooner.
• Backups may persist for a short period after deletion and are overwritten on their normal cycle.
• Sections on confidentiality, intellectual property, liability, indemnity and governing law survive termination.

17. Changes to these terms

We may update these terms. Where a change materially reduces your rights or increases your obligations we will give at least 30 days' notice by email or in the product, and if you do not accept it you may terminate before it takes effect and receive a pro-rata refund of fees paid for the unused period.

18. General

• Neither side is liable for failure to perform caused by events beyond its reasonable control, though this does not excuse payment.
• You may not assign this agreement without our consent. We may assign it to a successor of our business.
• If any provision is unenforceable, the rest continues in force.
• A failure to enforce a right is not a waiver of it.
• This agreement, with any order form and the policies it links to, is the entire agreement between us on its subject matter.
• There are no third-party beneficiaries.

19. Governing law and disputes

This agreement is governed by the laws of India, and the courts of India have exclusive jurisdiction, without regard to conflict of laws rules.

Before starting proceedings, please contact us at info@sentrel.io. Most disputes are resolved faster that way than by either side's lawyers.

20. Contact